Privacy Policy – Nelli
Last Updated: May 2026
1. Overview
This Privacy Policy explains how Nelli, a digital streaming platform powered by Nelli Channel (Pvt) Ltd, collects, uses, and discloses personal information in connection with your use of the Nelli service.
2. Contact Us
For general account or customer support inquiries, please contact support@mtv.lk. For privacy-related inquiries, please contact privacy@mtv.lk. Nelli is the data controller of your personal information.
3. Collection of Information
We collect information when you register, subscribe, or interact with the Nelli platform. This includes contact details, payment info, and viewing habits. You can browse some areas anonymously. Nelli does not store credit or debit card details. Payments are processed securely via our payment partners.
4. Use of Information
We use your info to provide services, personalize content, process payments, and communicate with you about your account and Nelli features.
5. Disclosure of Information
We may share info with our parent company Nelli Channel (Pvt) Ltd, service providers, or as required by law. We do not sell your personal data to third parties.
6. Cookies
Nelli uses cookies to recognize browsers, remember preferences, and improve user experience. You can control cookie settings in your browser.
7. Your Rights
You can access, correct, or delete your data via account settings or by contacting support.
8. Children
Nelli does not knowingly collect data from children under 13. Services are intended for general audiences.
9. Other Platforms
This policy applies only to information collected through Nelli digital platforms and not to third-party sites linked from our service.
10. Consent
By using Nelli, you consent to this Privacy Policy.
11. Changes
Nelli may update this policy from time to time. Changes take effect upon posting on this page.